Auteur: jeanette | Geplaatst op: 19 november 2021

Customer consultant, customer development & growth through AT

Job Purpose  

The purpose of the role is to act as a customer consultant, responsible for customer development & growth through AT adoption through Value-Added services & project implementation, customer training & support of implementing AT in customer practice, demonstration of economic & medical benefits of AT technology implementation within the Clinic
The territory will be everywhere North of Amsterdam and Utrecht and also encompass Arnhem.

Major Accountabilities 

  • Own & drive AT-dominant Account development projects implementation
  • Present to HCP and Clinic Managers benefits of AT innovations
  • Demonstrate economic & medical benefits of AT technology implementation within the Clinic
  • Business consulting to cataract centers with the aim to grow their AT business
  • Evaluate customer business to provide personalized guidance, training and tools to improve the overall patient experience & develop AT business further
  • Differentiate Alcon AT Products from competition from clinical & value perspective
  • Ensure technical excellence in the OR to support of Alcon AT usage
  • Liaise with CAS to ensure excellent customer clinical training
  • Deployment of Value-Added Services, projects & training to support patient flow, selection & conversion to increase AT adoption
  • Drive and Participate in conventions, trainings and educational events & activities with HCP’s
  • Drive more in-depth technical/clinical discussion of a AT products required to generate demand and/or implement solutions
  • Initiate and drive local events that serve customer´s needs

Background  (Key elements of the job requirements)


- Experience in Medical Devices, especially in Ophthalmology/Optometry

- Knowledge of the local Language
- Fluency in English (verbal and written)

- Clinic/Patient work experience
- Knowledge of patient selection, conversion and promoting to patients concepts in a Cataract Refractive private clinic setup
- Training & Coaching experience is preferable
- Clinical/medical/HEOR project implementation


- Consultant/mentor approach/mentality
- Knowledge of how to use different Biometry/Diagnostics tools
- Understanding of optics concepts, diffractive, refractive, bifocal and trifocal solutions, PCO impact etc.
- Project Management foundations